Innovative Retail Solutions: Enhancing Efficiency and Customer Experience
Oh Polly and Bo+Tee have embraced the Claimit platform, revolutionizing their shipping claims process. Sam Robinson, Operations Support Manager, highlighted the significant improvement in accepted claim rates, praising the platform for streamlining management by centralizing operations and minimizing the complexity of navigating various carrier portals.
Meanwhile, food tech company Deliverect announced the UK launch of its self-service solution, Deliverect Kiosk. This innovation follows its acquisition of Tabesto and aims to bolster in-store efficiency for restaurants amid rising consumer demand. Early implementations have shown remarkable results, including a 32% increase in ticket sizes and a 17% reduction in average order time.
Shopify has unveiled its Summer ’25 Edition, titled Horizons, featuring 150 product innovations designed to enhance the user experience across various commerce facets. Managing Director, Deann Evans, emphasized that these innovations are vital for merchants in a rapidly evolving market. The introduction of a new store design foundation aims to empower businesses to adapt quickly and effectively.
Colombian supermarket chain Olímpica S.A. has made waves as the first retailer in Latin America to adopt Toshiba’s ELERA Security Suite. This groundbreaking technology utilizes AI for loss prevention and enhances security at self-checkouts. IT Manager Omar Villamil stated that the initiative balances traditional service with modern, efficient payment methods, bolstering customer experience.
Additionally, the charity-owned lender Fair for You launched a prepaid shopping card loan in collaboration with major retailers, addressing the financial needs of consumers outside traditional credit options. This initiative allows customers to manage their spending more flexibly.
Lastly, VoCoVo is expanding its voice communication technology at ShopRite stores in the New York tri-state area, enhancing connectivity among retail teams and improving customer interactions. Retail Innovation Lead Chris McCrae noted positive feedback on the technology’s impact on store operations.
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